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Your parcel will be sent from our design studio within 3-5 working days from receiving your personalisation details (if required). If you need your item for a specific date or event please consider using Special Delivery, as we are unable to guarantee any delivery times unless this postage option used. We regret, no refunds are offered if your item arrives late for your specific event when sent without this service. We use Royal Mail 1st Class for UK orders
